Assistance is an important added value that Giusti provides to its customers. Giusti’s operating teams accompany the customer during each phase of the job order, up to the achievement of the set objectives.
Before the sale: Even before purchasing a Nikè app, with a brief in-depth call, the team of analysts is available to examine each business reality and propose the most suitable solution, based on your needs.
Post-sales: In order to guarantee a perfect start-up of the sales force, Nikè is installed following a protocol that also covers configuration and data verification. In addition, thanks to a team of highly specialized technicians, first and second level assistance is ensured with monitoring of the performance of the modules purchased and the possible proposal of new solutions to improve the project over time.
Training: In addition to the technical assistance service, a team of technical experts is available for consulting and training courses to be held at the client’s premises or remotely. And if, in the course of time, it is necessary to review or deepen certain topics, some video tutorials designed to make the experience with Nikè even simpler and more agile are always available to customers.
Cloud hosting: In addition to technical assistance and analysis, a “cloud hosting” service is also available to secure your data through quality and convenient hosting. Nikè’s cloud, provides an internet access bandwidth and a particularly large disk space. The technical team will take care of everything, from the creation of the environment to its maintenance. For companies that have chosen Nikè Ecommerce, a wide range of additional services is available, from the customization of forms to the provision of google shopping feeds, to the guaranteed protection of confidential information through SSL certificates.
Thanks to its strong and reliable standard base, Nikè can easily integrate additional modules for specific needs and further functionality.
Thanks to the experience of its staff, Giusti is also able to provide its customers with a fully customized development service and a valid and targeted consulting activity. Our analysts and programmers will be happy to respond to your requests by providing all our experience to advise and help you in the implementation of possible solutions for your needs.